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Anonymous User
Not applicable

Broadband Speeds

My Internet has just been activated today. My download speed is roughly 33Mb but my upload speed is only 0.5 - 1mb. Which was estimated between 6-9Mb. 

Is this because its only just been activated? 

5 REPLIES 5
Jayach
Elite 3

No. Are they download speeds or sync speeds?

Broadband download and upload speeds explained (nowtv.com)

Have you just transferred from another supplier?

 

Anonymous User
Not applicable

Yes they have transfered me from another line. 

Jayach
Elite 3

If you have transferred from another supplier, the sync speeds should be similar, if they're not give Now a call. https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

If it is just speeds over Wi-Fi that are lower, Hmm? Broadband download and upload speeds explained (nowtv.com)

Anonymous User
Not applicable

I have had this issue with Plusnet/BT. They replaced the phone socket and it was fine then. 

Anonymous User
Not applicable

Thankyou I might need to ask about this.