Hi Jayach.... they do guarantee the speed. Go to your account and you will see: Download speed: Your minimum download speed is guaranteed, and if we don't stick to it, you can leave without a charge! Estimated 53.0-71.9 Mbps Guaranteed 46.5 Mbps
By download speed they mean sync, or as they call it, access line speed.
From the link I posted earlier:
The actual download and upload speeds that you experience when using the internet will be slower than the access line speed for your line. This is because of various factors, including:
That’s all very well and good, but what’s to stop Now declaring a simply unattainable sync speed for your line and claiming that all those factors listed explain why you are not getting anywhere need that speed, and so no, you aren’t justified in leaving?
Wifi slowdown sure, overloaded websites sure, but the ‘time of day’ get-out could be used even if you were running a speed checker over Ethernet.
Is there anything that keeps Now honest here, beyond relying on their integrity?
We’re all doomed then. You would practically have to start a class action to get Ofcom to move on this topic, which is no help to any of the people here who have been told in the past that Now is delivering the stated sync speed, and Now’s tests show nothing wrong on the line, and yet they are only getting 50% or less of the stated sync speed, measured over Ethernet with a speed checker.
Now is delivering the stated sync speed, and Now’s tests show nothing wrong on the line, and yet they are only getting 50% or less of the stated sync speed, measured over Ethernet with a speed checker.
I can't say I've ever seen any such posts.
If someone is losing that much speed over Ethernet, there is probably something wrong with their equipment/testing method.
There should not be a drop of over 10% on the sync speed.
If there is, where do you think that loss may be occurring?