28-03-2018 20:14
Hi, I have just set up my NOW TV broadband, the speed is unacceptable, its jumping between 1 and 3MB download speed and the latency is about 500. Any suggestions what should I do to make it work right?
Solved! Go to Solution.
28-03-2018 22:00
28-03-2018 22:00
29-03-2018 1:26
29-03-2018 18:18
How did you solve it?
I am having the same problem and getting no where with calls. Had a new router, changed channels, split the 2.5g 5g and still it is terrible. Worst I've had. I amazing new customer and doubt I will stay long if not improved. It feels like a waste of money / con. I pay for 75mps. Best I get is 20mps and that's if I sit right next to the hub!
12-06-2018 7:22
@Anonymous User wrote:How did you solve it?
I am having the same problem and getting no where with calls. Had a new router, changed channels, split the 2.5g 5g and still it is terrible. Worst I've had. I amazing new customer and doubt I will stay long if not improved. It feels like a waste of money / con. I pay for 75mps. Best I get is 20mps and that's if I sit right next to the hub!
My broadband was working good only for a couple days after I said its solved, then it started again, my speed was jumping between 1 to 8mb, and also it was turning off occasionally couple times a day... but now ita not working at all since 10 days.
17-08-2018 16:57
i do not think this speed business is in our hand... i get less than 2mbps... sometime less than 1...
not sure how to get over this issue.. .only way is to look for someone else... disappointing...
10-10-2018 19:56
Having the exact same issue, what did you do to solve it?
11-10-2018 16:15
Understanding how broadband speed is measured can be a good start towards being able to take steps to increase the speeds at home.
I found this article about broadband speed was a useful read.
Hope that helps 🙂
14-08-2020 17:52
I have recently changed my Broadband and moved to NOW Fiber, it's saying 36 MBPS gurantee, but whenever I have checked my Speed test through Google or other web site, it's always saying 14-15 MBPS. I couldn't find a way to complaint about this. Can someone please guide me how to escalate this issue? My internet speed is too low, whenever I tried to download something, i never get more than 2 MBPS speed.
Please help me to fix this issue.