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Anonymous User
Not applicable

‎28-03-2018 20:14

Broadband Speed Slow

Hi, I have just set up my NOW TV broadband, the speed is unacceptable, its jumping between 1 and 3MB download speed and the latency is about 500. Any suggestions what should I do to make it work right?

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1 ACCEPTED SOLUTION
4268
Legend 5
Legend 5

‎28-03-2018 22:00

@Anonymous User what speed did you get with previous provider. Who was that?
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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8 REPLIES 8
4268
Legend 5
Legend 5

‎28-03-2018 22:00

@Anonymous User what speed did you get with previous provider. Who was that?
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎29-03-2018 1:26

It took about 3 hours but now its working great so far. Problem solved thanks.
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Anonymous User
Not applicable

‎29-03-2018 18:18

In response to Anonymous User's comment

How did you solve it?

 

I am having the same problem and getting no where with calls. Had a new router, changed channels, split the 2.5g 5g and still it is terrible. Worst I've had. I amazing new customer and doubt I will stay long if not improved. It feels like a waste of money / con. I pay for 75mps. Best I get is 20mps and that's if I sit right next to the hub! 

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Anonymous User
Not applicable

‎12-06-2018 7:22

In response to Anonymous User's comment
@Anonymous User wrote:

How did you solve it?

 

I am having the same problem and getting no where with calls. Had a new router, changed channels, split the 2.5g 5g and still it is terrible. Worst I've had. I amazing new customer and doubt I will stay long if not improved. It feels like a waste of money / con. I pay for 75mps. Best I get is 20mps and that's if I sit right next to the hub!

 

My broadband was working good only for a couple days after I said its solved, then it started again, my speed was jumping between 1 to 8mb, and also it was turning off occasionally couple times a day... but now ita not working at all since 10 days.

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Anonymous User
Not applicable

‎17-08-2018 16:57

In response to Anonymous User's comment

i do not think this speed business is in our hand... i get less than 2mbps... sometime less than 1...

not sure how to get over this issue.. .only way is to look for someone else... disappointing...

 

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Anonymous User
Not applicable

‎10-10-2018 19:56

In response to Anonymous User's comment

Having the exact same issue, what did you do to solve it?

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Anonymous User
Not applicable

‎11-10-2018 16:15

In response to Anonymous User's comment

Understanding how broadband speed is measured can be a good start towards being able to take steps to increase the speeds at home.

I found this article about broadband speed was a useful read. 

Hope that helps 🙂

Anonymous User
Not applicable

‎14-08-2020 17:52

In response to Anonymous User's comment

I have recently changed my Broadband and moved to NOW Fiber, it's saying 36 MBPS gurantee, but whenever I have checked my Speed test through Google or other web site, it's always saying 14-15 MBPS. I couldn't find a way to complaint about this. Can someone please guide me how to escalate this issue? My internet speed is too low, whenever I tried to download something, i never get more than 2 MBPS speed. 

 

Please help me to fix this issue.

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