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frankenaria_7
Advocate

Broadband Speed Drops and Very slow

my broadband speed is supposed to be at least 60 (download) and whenever I check internet speed its about 20 download speed and a lot of the times it just does not work at all. and i've tried all the steps for making the broadband better and still nothing. 

16 Replies
gavs82008
Legend 5
Legend 5

@frankenaria_7 

Is this with Ethernet or Wi-fi?

 

How long have you been a customer with NOW for? 

FYI that I do not work for NOW, just a NOW customer trying to help
frankenaria_7
Advocate

its wifi and about a year and a half.

gavs82008
Legend 5
Legend 5

@frankenaria_7 

It's worth splitting the Wi-fi bands as this can sort out the speed. 

https://help.nowtv.com/article/improve-broadband-speed

 

FYI that I do not work for NOW, just a NOW customer trying to help
Poppydoll611
Advocate

Just changed from bt

Absolute ###### service

Internet slow drops

Never off phone ,thin I'll have to go from this ###### provider

gavs82008
Legend 5
Legend 5

@Poppydoll611 

Swearing on the forum won’t get you very far.

 

If your on the phone to support request for an engineer visit and full investigation. As the fault could be on the main line.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@Poppydoll611 

Are you asking for advice or just having a rant?

This is a user to user forum, and whilst we can sympathise with your problem, we can't help without more information.

Poppydoll611
Advocate

The more it's put out there the more people know

It's rubbish service ,tell you be same speed ,then it's not ?????

Waste of time 

gavs82008
Legend 5
Legend 5

@Poppydoll611 

It’s the same as any company out there. 

Whereas I’m with BT but many people complain about it and I’ve never had an issue with them. In the past I had NOW broadband for a period of time and had absolutely no issues with it. 

 

Unless you keep calling they won’t get the issue resolved. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@Poppydoll611 

Every FTTC ISP is totally reliant on Openreach lines for the quality and speed of the connection.

 

Where they differ is in the router they supply and to a lesser degree the backend systems.

Now uses the Sky infrastructure and that is generally vey good.

 

When you say slow speeds, it is important to differentiate between the sync speed (connection speed to the local cabinet) and the Wi-Fi speed. (speed between the router and your devices)

 

There is no doubt that the latest BT routers are far superior the the Now ones in respect of Wi-Fi capabilities, so exactly what problems are you experiencing?

 


@Poppydoll611 wrote:

The more it's put out there the more people know

It's rubbish service ,tell you be same speed ,then it's not ?????

Waste of time 


Putting it on a Now specific forum will not help, only Now users are likely to see it, and they already have their own opinions of Now. (both good and bad)

Poppydoll611
Advocate

Just like to say to the know it all on here

Who seems to work for this ###### company 

Why can I not reply on here to you ,??????

Why is that there's no reply to your post 

Anonymous User
Not applicable


@Poppydoll611 wrote:

Just like to say to the know it all on here

Who seems to work for this ###### company 

Why can I not reply on here to you ,??????

Why is that there's no reply to your post 


Surely this is a reply to my post?

If you are referring to private messaging, I believe that is restricted until you have made a number of posts.

And I don't work for Now, I just like to help other users if I can. They can take my help or not, it's entirely up to them.

Poppydoll611
Advocate

Some scammers on here 

Work for now tv

WHO ANSWERS MORE THAN 600

QUESTIONS AND THERE ONLY HELPING ?????????

NOW TV NOT WORTH A CARAT

gavs82008
Legend 5
Legend 5

@Poppydoll611 

Being rude won’t get you anywhere. 

Plus none of us are employed by NOW. We are just customers trying to help and you are being rude to us.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@Poppydoll611 

I fully understand your frustration and anger that something as simple as moving ISP should have gone wrong. There is always a bit of risk involved, and I shall being doing it myself shortly (to Now) but I feel I can cope with whatever may happen.

If you start you own thread, and explain just what the problem is, we may well be able to give advice on resolving them.

Poppydoll611
Advocate

And as for you  stop private messaging me

No 2 ????????

Anonymous User
Not applicable

@Poppydoll611 

If you wish to direct your comments to a specific person, just type @ and select the name from the list, then we will know to whom you are referring.

Why do you find it difficult to believe some people just like to be helpful?