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WN88
Occasional Poster
11-05-2022 9:29
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Broadband Service Updates
This morning, just after starting work, my internet dropped entirely and I've had to revert to using a temperamental hotspot.
Whilst NowTV's website does show that there's a problem, unlike other providers it doesn't give any further information so far as I've found.
Does anyone know where I can find information such as an estimated return-of-service time, or even what the issue is?
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Engineer Visit
21 REPLIES 21
MJH68
Mentor
11-05-2022 10:30
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Mine is back up and running
Saku
Mentor
11-05-2022 10:17
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Having a fun little game of pass the blame on to the next poor shmuck, it seems!
I also saw outages countrywide on down detector. The quality of service is appalling.
Saku
Mentor
11-05-2022 10:22
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I don't think anyone knows, least of all customer service.
Edmund
Advocate
11-05-2022 10:25
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Also in Lincoln. I just phoned and was told it’s a ‘72 hour timeframe’! Great. Doesn’t seem to be any clear indication of what the actual fault is, just that ‘Openreach are working on it’
Edmund
Advocate
11-05-2022 10:28
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Just started working again here. Hopefully the same for everyone else!
GMag
Advocate
11-05-2022 15:16
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I am in Sandbach and it has been up and down and slow since Saturday..
RoyB
Legend
12-05-2022 14:48
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I have BT, and if my landline broadband goes down, I am switched within three minutes to cellular over EE, with my supplied BT Minihub.
For business purposes, if you have them, accept nothing less.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV
This week, I are genrally been watching epsidoes on my Sasmung TV
MJH68
Mentor
16-05-2022 21:02
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It's down again for me,new router,new wires, power cable etc and zilch !
