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Broadband Order Cancelled Unexpectly

My broadband was due to go live on the 26th of September. Openreach told me they had completed the work successfully, although I have not been able to connect to the internet. I looked at 'my account' on the NowTV website to see what was up and was told that my broadband order had been cancelled.

I rang up the help line and was told that they would retry my order (although this could take 24+ hours) and there was no guarantee this would work. Does anyone know why my order might have failed?

Legend 5
Legend 5


Possibly a glitch either at OpenReach or NOW, wait out but keep in mind to call again and report for this.

FYI that I do not work for NOW, just a NOW customer trying to help