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Tdaraujo
Newbie
‎10-05-2022 12:28

Broadband No working

My internet is bad, I don't know if the installation or the service itself. I don't know what else to do or how to complain. not solve. I call them, the problem is solved and the same day it happens again. Horrible.

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1 Reply
gavs82008
Legend 5
Legend 5
‎10-05-2022 12:40

@Tdaraujo 

Call the broadband team again and ask for full investigation including any lines that are feeding your property as well as the main lines further afield. 

 

It could be a fault with the router, have you done a factory reset by holding the reset button for 15 seconds?

FYI that I do not work for NOW, just a NOW customer trying to help
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