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Anonymous User
Not applicable
‎12-06-2021 19:19

Broadband Issue CB8 Area

I've had no Internet all day today CB8 (Newmarket) area. The phone line says they know there's an issue but doesn't say where/when it will be fixed... I've a very dodgy signal where I am so just need to know its not just my line (I have a dial tone on land-line) When I go to my check network status via my NowTV account I just get a red "oops we couldn't check your problem call us" notification! 

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1 Reply
gavs82008
Legend 5
Legend 5
‎12-06-2021 19:44

@Anonymous User 

So with NOW broadband they are fully reliant on OpenReach maintaining the network. It might not be much help but keep calling the support team to see what if anything can be done.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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