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Broadband Installation Timeframe

Hi Community,

Will the engineer contact me when they are half an hour away? I can't be in for the installation, so my neighbour is coming round to let them in. I don't want the engineer to show up and there be nobody there.

Thanks 🙂

2 Replies
Legend 5
Legend 5


It's been a while since I have switched broadband, my guess is that they would give you a 1 hour slot when they plan to arrive. 

Best give the team a call to find out what the process is.

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

FYI that I do not work for NOW, just a NOW customer trying to help

I doubt Now will have much idea of when the engineer will visit (if he does at all) as it will be an Openreach engineer. If it is a standard installation (swapping from one ISP to another) the work can all be done at the exchange/cabinet.