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Rogerthecat11
Newbie

Broadband Frequently Disconnecting

My Broadband has been excellent since I joined NOW a few years ago, but since March there has been a number of times when it has been disconnecting at a rate of between once a fortnight and once a day or more. The only thing I can do to turn off the router wait 2 or more minutes and then power it up again, which will usually allow it to run up to full speed, but not always.

It seems to me that this occurs in hot weather and is a NOW infrastructure problem. Any suggestions?

Nick

1 Solution
gavs82008
Legend 5
Legend 5

@Rogerthecat11 

Factory reset to the router by holding the reset button for 15 seconds.

Call the broadband team as it could be a fault somewhere on the line as far back as the cabinet. See link below for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

5 Replies
gavs82008
Legend 5
Legend 5

@Rogerthecat11 

Factory reset to the router by holding the reset button for 15 seconds.

Call the broadband team as it could be a fault somewhere on the line as far back as the cabinet. See link below for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Rogerthecat11
Newbie

Many Thanks.

Dannchris
Mentor

For the last 3 days 4 times a day my broadband goes down I'm now getting angry

Jayach
Expert 3

Have you followed @gavs82008 advice earlier?

noel
Mentor

See my comment on a similar thread , I called the technical team and I was listening to white noise for 5 minutes or more and I am still waiting for a response from them for a solution.