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gavs82008
Legend 5
Legend 5

Re: Broadband Down Sussex / Kent

@RH1 

Wow, that's not very helpful!

 

On the forum, all you will find is like minded customers. NOW staff very seldomly come on the forum itself and post comments. 

 

Thankfully I am up in Edinburgh Scotland, so have escaped any of the broadband outages!

Lou87
Mentor

Re: Broadband Down Sussex

I spoke to them this morning and they have said that it’s actually a BT outage and it’s affecting people all over the UK but mainly in the Weald areas, it will be affecting and provider who uses a BT line and the only time frame we have currently is 24-48 hours 

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TraciC73
Mentor

Re: Broadband Down Sussex

Came back on during early morning,  then went off again around 9.15am. I'm just going to keep sending a complaint through with time & date that it's gone off until they get fed up of reading them & actually send out engineers to fix the problem! 

Went & complained on Twitter , I got asked if I'd been in touch with NOW TV engineers........🤬🤬 

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Whyhaveone
Mentor

Re: Broadband Down Sussex

Estimated 1 hour wait time on calls to help center.

Not that I have a decent phone signal anyway and am reliant on calls via WiFi.

An update on timescales would be helpful. 

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Leigh1877
Mentor

Re: Broadband Down Sussex

Broadband down again! I’m in Crawley, anyone else?

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schnapps
Legend 5
Legend 5

Re: Broadband Down Sussex

Hi @Leigh1877 

 

Looks like, reading this latest tweet on Sky Twitter page (see screen shot below) who use the same internet service infrastructure has NOW 😡.

 

Screenshot_2021-09-13-12-59-43.png

 

 

 

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Leigh1877
Mentor

Re: Broadband Down Sussex

Thanks for your reply, so frustrating when working from home, twice in one month

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Caesar25
Advocate

Re: Broadband Down Sussex

We are having broadband problems in Crawley as well. Customer support confirm that there is an outage in Crawley but they don’t know how long it will take to clear atm.

schnapps
Legend 5
Legend 5

Re: Broadband Down Sussex

Hi @Leigh1877 

 

I was hit with the outage in South Wales recently (the first for me where i have been with NOW Broadband for over 3 years).

 

Touch wood it doesn't happen again for me which effected work flow in the house.

Leigh1877
Mentor

Re: Broadband Down Sussex

Yeah to be fair, I haven’t had issues at all with NowTV, been with them a couple of years, however, it’s more important than ever to have working broadband due to working from home, it’s almost as if we should have two lines for these situations as a backup.

 

Hopefully we’ll all be back online very soon, so glad I have lots of mobile data.