01-09-2021 19:54
Anyone else got their broadband down? Any update as to when this will be fixed?
Cheers
02-09-2021 10:01
Hi I live in Chichester. Mine was down all last night from 7.30pm was back on at 6.30 this morning but now gone off again!
02-09-2021 10:08
02-09-2021 10:38
Came back on during early morning, then went off again around 9.15am. I'm just going to keep sending a complaint through with time & date that it's gone off until they get fed up of reading them & actually send out engineers to fix the problem!
Went & complained on Twitter , I got asked if I'd been in touch with NOW TV engineers........🤬🤬
02-09-2021 11:48
Estimated 1 hour wait time on calls to help center.
Not that I have a decent phone signal anyway and am reliant on calls via WiFi.
An update on timescales would be helpful.
13-09-2021 12:50
Broadband down again! I’m in Crawley, anyone else?
13-09-2021 13:12
Hi @Anonymous User
Looks like, reading this latest tweet on Sky Twitter page (see screen shot below) who use the same internet service infrastructure has NOW 😡.
13-09-2021 13:16
Thanks for your reply, so frustrating when working from home, twice in one month
13-09-2021 13:29
We are having broadband problems in Crawley as well. Customer support confirm that there is an outage in Crawley but they don’t know how long it will take to clear atm.
13-09-2021 13:31
Hi @Anonymous User
I was hit with the outage in South Wales recently (the first for me where i have been with NOW Broadband for over 3 years).
Touch wood it doesn't happen again for me which effected work flow in the house.
13-09-2021 13:51
Yeah to be fair, I haven’t had issues at all with NowTV, been with them a couple of years, however, it’s more important than ever to have working broadband due to working from home, it’s almost as if we should have two lines for these situations as a backup.
Hopefully we’ll all be back online very soon, so glad I have lots of mobile data.