IRe: Broadband Down Sussex

[Chriscrying]

I am staring at orange light in Brighton. I can,t speak to anyone as line's are closed. With service expected to work24/7 one would expect tech support to be available. #crankup my broadband!!!! Does anyone know when this is going to be given?

[Kentuser]

It’s been down in Kent since 7 too- wasn't able to get through to anyone on the phone and information online was lacking - definitely thought it would be fixed by now! 

[Andy7w6w]

It worked briefly I think it's gone again! 

[TraciC73]

Mines down & I'm in NE Kent. Been down since Approx 11.15pm. 

[TraciC73]

Just a thought......Will we still get billed for these hours without Internet. They know its a problem on their side - they've admitted that.....so why should we have to pay for an issue that they aren't sorting out? 

My Internet loses connection at least 4days out of 7, but its always at night. I never lose it during the day!!

Anyone else have the same probs? 

[Aphrodite]

Wales here. I have the same issue. Never experienced so many issues with my broadband before Now Tv.

[Bexsisme]

Wales here we been down since bout 830pm crazy never had this issue before

[Nikkilou87]

Does anyone know what's actually going on? 

[JLK2]

No idea what's going on but mine in Worthing is back on this morning after being bad the past few days.

Do Now have some kind of performance guarantee ie compensation payment if service stops?

[poulsej]

So the incident for this is;

INC1825587

Reported on: 1 Sep 2021, 06:30pm

The service checker still shows service down. I'm in Essex and lost internet at 6pm yesterday. It came back at 23:00. Then went again at 01:30 this morning. How you find out updates to this incident is a mystery.