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Anonymous User
Not applicable

Broadband Down Sussex

Anyone else got their broadband down? Any update as to when this will be fixed?

 

Cheers

56 REPLIES 56
Anonymous User
Not applicable

NowTV are THE WORST broadband company I have EVER been with. Simply appalling with NO phone support. Dreadful. 

 

Anonymous User
Not applicable

Oh, PS - I am in Crawley, so the issue is quite big. Only been with NowTV broadband for a month and the service is dreadful - my broadband dropped today when on a teams call. Genuinely dreadful, I should have stayed with PlusNet

schnapps
Legend 5
Legend 5

The NOW Broadband Helpline closes at 8pm and reopens at 8am tomorrow morning.

 

Sky / NOW seem to be aware of the major outage in the South East of England region reading this Tweet below from Sky.

 

Screenshot_2021-09-01-20-29-23.png

 

Anonymous User
Not applicable

Down in Brighton 😞

Anonymous User
Not applicable

Back up now in Kent. 

Anonymous User
Not applicable

Down again in Kent

gavs82008
Legend 5
Legend 5

@Anonymous User 

Two posts up from yours the number for broadband team to call. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks but it’s just recorded message saying they know there’s a problem and to go to the help forum (this site?) for more info…

gavs82008
Legend 5
Legend 5

@Anonymous User 

Wow, that's not very helpful!

 

On the forum, all you will find is like minded customers. NOW staff very seldomly come on the forum itself and post comments. 

 

Thankfully I am up in Edinburgh Scotland, so have escaped any of the broadband outages!

FYI that I do not work for NOW, just a NOW customer trying to help
Jemma1
Advocate

Also Crawley. Went down at 6.30pm last night.