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Broadband Down Sheffield S10

Broadband down in s10. Anyone else? 

6 Replies
redchiz1
Elite 2

Have you checked via My Account? Otherwise call the support team on 0330 041 2518.

My account red flag. Says problem with phone line but says it was reported September 1st

gavs82008
Legend 5
Legend 5

@broadband_down 

You should be pestering the broadband team until it’s resolved, call the number provided by @redchiz1 

FYI that I do not work for NOW, just a NOW customer trying to help

I called - was promised it would be resolved within 72 hours without being given any information as to what the issue is. Only that they've been aware of it since September 1st!. Still nothing, no resolution and no contact to keep me informed of issues or updated. 

 

It is an openreach issue and I am entitled to compensation. Called again and spoke with a much more genuine and helpful lady. Amazing the difference it makes. Went from being annoyed to happy with the service in 1 phone call

redchiz1
Elite 2

I imagine the issue lies somewhere within the Openreach network, it is shame that the support team were unable to be more informative. Your only consolation will be that you should be entitled to automatic compensation as outlined here