27-04-2022 18:52
Broadband Busy is set to PG, but adult sites are not getting blocked.
I also cannot change settings.
I get an error...
Well, that didn't go to plan.
Please wait a moment and try again.
27-04-2022 19:00 - edited 27-04-2022 19:07
Hi @Anonymous User
See if using a different internet browser or another internet device with a browser on it can adjust the Broadband Buddy Settings.
If you can toggle between and temporary change /apply say Age 13 and back to PG and you can still access the Adult websites, then report it to the NOW Broadband Team.
27-04-2022 19:17
thanks @schnapps
I have tried Android Chrome, Windows Chrome and Windows Edge.
All give me the same error
27-04-2022 19:23
Hi @Anonymous User
When you go into Technical Checks on your online NOW Broadband account and go through the steps and when it shows what devices are connected to the Router, do the devices tally on what devices you are using.
Anyway best to give the NOW Broadband Team a call using the number in the link below.
They close at 8pm and reopen at 8am.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
28-04-2022 8:53
Thanks @schnapps
Spoke to them, and there was a technical issue that now appears to be fixed
28-04-2022 10:09
Hi @Anonymous User
Glad it got sorted 👍.