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Anonymous User
Not applicable

Broadband Buddy not blocking adult sites

Broadband Busy is set to PG, but adult sites are not getting blocked.

I also cannot change settings.

I get an error...

 

Well, that didn't go to plan.

Please wait a moment and try again.

5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if using a different internet browser or another internet device with a browser on it can adjust the Broadband Buddy Settings.

 

If you can toggle between and temporary change /apply say Age 13 and back to PG and you can still access the Adult websites, then report it to the NOW Broadband Team.

Anonymous User
Not applicable

thanks @schnapps 

I have tried Android Chrome, Windows Chrome and Windows Edge.

All give me the same error

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

When you go into Technical Checks on your online NOW Broadband account and go through the steps and when it shows what devices are connected to the Router, do the devices tally on what devices you are using.

 

Anyway best to give the NOW Broadband Team a call using the number in the link below.

 

They close at 8pm and reopen at 8am.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Anonymous User
Not applicable

Thanks @schnapps 

Spoke to them, and there was a technical issue that now appears to be fixed

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Glad it got sorted 👍.