Broadband Buddy error message

[AW]

New to Now Broadband. Unable to access Broadband Buddy. Page presents error message: 'Well, that didn't go to plan. Please wait a moment and try again.'

Tried yesterday and today using Opera and Chrome browsers.

Advice welcome. Many thanks.

[schnapps]

Hi @AW 

Maybe clear cache and cookies on your device.

Also maybe try Incognito mode.

Perhaps try logging into your NOW account with a smartphone and Mobile internet data if you have Mobile data to see if you can access Broadband Buddy.

If no joy, get in touch with the NOW Broadband Team.

[AW]

Hi,

Thanks for your reply. I've tried all of that and I'm still getting the same error message.

[schnapps]

Hi @AW 

Give the NOW Broadband Team a call or drop them an email using the details on these two screen shots below for further assistance & help.