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AW
Advocate

Broadband Buddy error message

New to Now Broadband. Unable to access Broadband Buddy. Page presents error message: 'Well, that didn't go to plan. Please wait a moment and try again.'

Tried yesterday and today using Opera and Chrome browsers.

Advice welcome. Many thanks.

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @AW 

Maybe clear cache and cookies on your device.

Also maybe try Incognito mode.

Perhaps try logging into your NOW account with a smartphone and Mobile internet data if you have Mobile data to see if you can access Broadband Buddy.

If no joy, get in touch with the NOW Broadband Team.

AW
Advocate

Hi,

Thanks for your reply. I've tried all of that and I'm still getting the same error message.

 

schnapps
Legend 5
Legend 5

Hi @AW 

Give the NOW Broadband Team a call or drop them an email using the details on these two screen shots below for further assistance & help.

youdoodle-2020-07-15T19-24-46Z.jpg

 youdoodle-2020-05-11T14-12-50Z.jpg