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El_Zakko
Newbie

‎30-12-2022 24:45

Broadband Activation

My broadband has just been activated 40 minutes ago at midnight but my kit never arrived.

It says on my order tracker that the Kit was unsuccessfully delivered.

I got no e-mails or texts to say this had happened! I now have no broadband and no way to work from home in the morning!

I need a Kit sent out ASAP!

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎30-12-2022 8:15

@El_Zakko 

The delivery of your router is by Royal Mail, perhaps it was effected as part of the strikes?

Are you moving from another provider that you can use their router until you get the one from NOW?

Either way, give the team a call.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

FYI that I do not work for NOW, just a NOW customer trying to help
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