My broadband was due to go live on Friday 2nd August but did not. Having spoken to customer service they said it was a third party issue they were passing it on to a tier 2 operator who would contact me by the 7th, which I assume is just a stock response. I then checked my technical checks and it said that I had an overdue bill (though I can't see it listed anywhere). On clicking to pay I noticed that my billing address was wrong, does anyone know whether this might have been a cause of the delay? Thanks
Firstly i would suggest updating your billing address on your account.
I don't think the "Please Make An Overdue Payment" message under Technical Checks has any bearing on the above , where a few people have noticed the same message and it didn't effect their live activation date.
Have a read of this, which is one example of a few threads that i have replied too in the past asking the same question.