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Srao
Observer

Broad band is down and there is no internet connection in Gants Hill ,Ilford.

Please fix this issue ASAP.

6 Replies
gavs82008
Legend 5
Legend 5

Re: Broad band is down and there is no internet connection in Gants Hill ,Ilford.

@Srao 

You’ll need to call the broadband team and see what the situation is.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply
Maikol95
Advocate

Re: Broad band is down and there is no internet connection in Gants Hill ,Ilford.

This is also happening in barking, Ilford too.

schnapps
Legend 5
Legend 5

Re: Broad band is down and there is no internet connection in Gants Hill ,Ilford.

Screenshot_2021-12-01-11-48-38.png

 

Srao
Observer

Re: Broad band is down and there is no internet connection in Gants Hill ,Ilford.

Thanks ,have raised a complaint and called the customer service as well.

 

Regards,

Srao

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AlexW
Mentor

Re: Broad band is down and there is no internet connection in Gants Hill ,Ilford.

Wow! You got through on the phone? Have tried and a recorded message says there is a wait time of 1 hour!

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AlexW
Mentor

Re: Broad band is down and there is no internet connection in Gants Hill ,Ilford.

hi @Srao , just come back on in Walthamstow.  Hope it's back for you too.