30-06-2020 15:01 - edited 30-06-2020 15:01
I am not a broadband customer, so I can only give you links to Now TVs "troubleshooting"
https://help.nowtv.com/article/having-trouble-with-your-broadband
There is also a free-from number you could call as a last resort, but beware there could be long waits.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1