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Matthew3
Newbie

Braidband speed

Anyone experiencing slow broadband, I am guaranteed 60mbps only getting. 4 mbps. Tv is buffing constantly 

2 REPLIES 2
Laurz
Newbie

My WiFi has completly gone off. Have reset hub also 

gavs82008
Legend 5
Legend 5

@Matthew3 @Laurz 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help