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Realitybite76
Advocate

Blotchy image quality

I have very blotcby smeared image quality across most of the sky Sports channels and some entertainment channels the live ones, and I pay for the £3 boost. I'm supposed to be getting HD I've got a top of the range TV and I've got blotches live images. I've had this problem for a while now using different TVs and different streaming devices that have NOW TV on them. I still have right across all of them the same blotching and the same smearing, can't get rid of them and I'm paying for the boost.

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3 Replies
gavs82008
Legend 5
Legend 5

Re: Blotchy image quality

@Realitybite76 

What device are you using to watch Now TV?

 

Have you tried to delete and reinstall the app?


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Realitybite76
Advocate

Re: Blotchy image quality

I am currently using the Roku streaming stick plus which is updated. I have
also tried now tv on PS4 Xbox one and now tv stick also on different TVs
but the same problem.

Yes I have tried deleting app but sines it happens on other devices a well
that is redundant anyway.

I have also reset my router several times that didn’t help either
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gavs82008
Legend 5
Legend 5

Re: Blotchy image quality

@Realitybite76 
Ok that’s fair, at least you have tried some simple troubleshooting which Now TV staff will ask you to do.

 

So you got live chat

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click “chat online” within the blue box. Not the “chat quicker” in the pink box as this is the bot.

 

There is also the customer service email address.

143ECB83-8CE5-4D95-A7CB-0728CA9FBC09.jpeg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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