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Shax
Mentor

Below minimum speed

My broadband speed is only 24mb

Signed up to average 63mb

I should be getting 56mb minimum.

Had an openreach  engineer that was on the street to check the line. 

Line is fine . Said it's being limited by the provider . and maximum I would get is 40mb

Why ?

7 Replies
gavs82008
Legend 5
Legend 5

@Shax 

Is this with Wi-Fi or Ethernet? 

For Wi-Fi split the bands.
https://help.nowtv.com/article/improve-broadband-speed

How long have you been a customer for? Is it over 10 days?
https://help.nowtv.com/article/why-does-my-broadband-speed-vary-in-the-first-ten-days

FYI that I do not work for NOW, just a NOW customer trying to help
Shax
Mentor

I've been with now broadband for over 12 months.

The connection speeds were tested at the hub. Wired connection by openreach engineer on his device.

gavs82008
Legend 5
Legend 5

@Shax 

Fair enough, have you done a factory reset to the router indicated in the link above? 

It is possible there could be a fault on the line as far back as the cabinet. If I were you I’d call the team and ask for full line investigation.

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite

You will need to contact Now

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

But from the engineer's comments, it may be you are on Fab Fibre, instead of Super Fibre.

Have you had this speed all the time, or has it slowed recently?

Edit: Check here to see what Openreach believe your line to be capable of:

BT Broadband (btwholesale.com)

Shax
Mentor

VDSL Range A (Clean) 
VDSL Range B (Impacted) 

77.455.72013.749AvailableAvailable
754919.71240AvailableAvailable
gavs82008
Legend 5
Legend 5

@Shax 

Give the broadband team a call to 100% confirm what package your on as mentioned by @Jayach you could very well be on the lower package somehow.

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite

From your BT/Openreach stats you should be getting at least 50Mbs, I would expect in the 70s.

Even if you are on Fab Fibre, you should be getting the Max available on that, which is (AFAIK) 40Mbs.

I suspect you will need another Openreach engineer.