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Anonymous User
Not applicable

BB Speed

Hi, is it possible to chat to support in the evening?

I'm getting around 20Mbs and should be on 65Mbs.

My IPTV is buffering. 

Thanks.

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, where some customers maybe able to help it is best to speak to Now TV staff directly. 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

 

Hours are 8am to 11pm.

 

You can use Live Chat or, for Broadband queries only, NowTV Broadband customers can use the telephone support line whose number they have been given.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.