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SamanthaC
Advocate

Anyone else’s broadband down in Cardiff?

Also where do we get real-time service updates?

21 Replies
SamD
Advocate

Yes, we are having trouble too 

Phil15
Advocate

Has been down in Swansea since yesterday afternoon. As expected, no customer service from NowTV. 

gavs82008
Legend 5
Legend 5

@Phil15 

There have been other like minded customers trying to help out in @RoyB @schnapps 

 

Where @schnapps  has kindly posted a picture from the Twitter page of Sky as they run on the same network.

FYI that I do not work for NOW, just a NOW customer trying to help
RobF
Observer

Down in Penarth since 9pm last night - I’m seeing an incident number (INC1825587) on my account service checker now but expected resolution date/time

gavs82008
Legend 5
Legend 5

@RobF 

Perhaps calling the broadband team to see if they have an update from OpenReach?

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expec...

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480
FYI that I do not work for NOW, just a NOW customer trying to help
sj22
Observer

When I tried calling them last night I found the support line is shutting at 8pm, not 11pm. They're doing the "linked to Covid" thing.

 

Frustrating as this is  - as I thought support was available continuously - it didn't make any difference for me;

 

My internet broke at around 8:20pm last night and, after trying the usual checks/reboots, I called support after 10pm - so they had already gone home by the time it broke.

 

Also, as I understand from what I've read here, it's a BT Openreach fault so the helpline staff have no power to do anything about it and are probably just as in the dark as us waiting for updates from BT.

 

It sucks to lose the internet - it really should be more resilient.

sj22
Observer

...and yes, I did manage to set up my mobile as a hotspot - but I have an unlimited data plan so no surprise costs there. However, it gives me 6 Mb/s instead of the usual 30 and I haven't worked out how to link to my desktop computer and, as I haven't played online in the last few days, steam won't verify me and I'm locked out.

Broadbanddownwa
Advocate

Yes mine been off in barry since last night my kids going nuts 

gavs82008
Legend 5
Legend 5

@Broadbanddownwa 

Use your phone as a hotspot until the internet is resolved. 

 

Use the post directly up from yours to get in touch with NOW for an update. 

FYI that I do not work for NOW, just a NOW customer trying to help
Gavin1
Observer

Yes has been down all morning, having a lot of problems with Nowtv broadband lately, poor speed, signal dropping, range of signal very poor. 

JoanneC
Advocate

In bridgend and its down here too

Aphrodite
Advocate

Barry here. Been down since yesterday. Impossible to contact anyone at Now tv to find out when it will be back 

Theo96
Advocate

Cardiff, internet connection appears to be back for me now. Hope this doesn’t jinx it.

Sanat
Mentor

Good to hear.. but for me it's still same .

Sanat
Mentor

It's back for me now. 

sj22
Observer

Yes! Back now in the Vale.

 

What is that - 17 hours+ down?

Fletch1
Advocate

Glad you're back up-and-running in Cardiff...but it's now down for us folks in Leicestershire! Broadband went down about an hour ago. Done all the usual re-boots etc. Now using our phones as hotspots.

MattK90
Advocate

Yes, mine is down. States reported last night with no updates since. 

schnapps
Legend 5
Legend 5

This was tweeted about a minute ago by Sky which would also effect NOW Broadband customers.

 

I live about 10 miles from Cardiff and I am not effected by this outage.

 

Screenshot_20210902-084254.png

TessM
Observer

Mine is down too, since 6:05pm last night, no updates since. A bit worried about starting work now!