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Broadbanddownwa
Advocate

Re: Anyone else’s broadband down in Cardiff?

Yes mine been off in barry since last night my kids going nuts 

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gavs82008
Legend 5
Legend 5

Re: Anyone else’s broadband down in Cardiff?

@Broadbanddownwa 

Use your phone as a hotspot until the internet is resolved. 

 

Use the post directly up from yours to get in touch with NOW for an update. 

FYI that I do not work for NOW, just a NOW customer trying to help
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Gavin1
Observer

Re: Anyone else’s broadband down in Cardiff?

Yes has been down all morning, having a lot of problems with Nowtv broadband lately, poor speed, signal dropping, range of signal very poor. 

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JoanneC
Advocate

DdRe: Anyone else’s broadband down in Cardiff?

In bridgend and its down here too

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Aphrodite
Advocate

Re: DdRe: Anyone else’s broadband down in Cardiff?

Barry here. Been down since yesterday. Impossible to contact anyone at Now tv to find out when it will be back 

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Theo96
Advocate

Cardiff, internet connection appears to be back for me no...

Cardiff, internet connection appears to be back for me now. Hope this doesn’t jinx it.

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Sanat
Mentor

Re: Cardiff, internet connection appears to be back for me no...

Good to hear.. but for me it's still same .

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sj22
Observer

Re: Anyone else’s broadband down in Cardiff?

When I tried calling them last night I found the support line is shutting at 8pm, not 11pm. They're doing the "linked to Covid" thing.

 

Frustrating as this is  - as I thought support was available continuously - it didn't make any difference for me;

 

My internet broke at around 8:20pm last night and, after trying the usual checks/reboots, I called support after 10pm - so they had already gone home by the time it broke.

 

Also, as I understand from what I've read here, it's a BT Openreach fault so the helpline staff have no power to do anything about it and are probably just as in the dark as us waiting for updates from BT.

 

It sucks to lose the internet - it really should be more resilient.

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sj22
Observer

Re: Anyone else’s broadband down in Cardiff?

...and yes, I did manage to set up my mobile as a hotspot - but I have an unlimited data plan so no surprise costs there. However, it gives me 6 Mb/s instead of the usual 30 and I haven't worked out how to link to my desktop computer and, as I haven't played online in the last few days, steam won't verify me and I'm locked out.

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Sanat
Mentor

Re: Cardiff, internet connection appears to be back for me no...

It's back for me now. 

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