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SamanthaC
Advocate

Anyone else’s broadband down in Cardiff?

Also where do we get real-time service updates?

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21 Replies
SamD
Advocate

Re: Anyone else’s broadband down in Cardiff?

Yes, we are having trouble too 

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MattK90
Advocate

Re: Anyone else’s broadband down in Cardiff?

Yes, mine is down. States reported last night with no updates since. 

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schnapps
Legend 5
Legend 5

Re: Anyone else’s broadband down in Cardiff?

This was tweeted about a minute ago by Sky which would also effect NOW Broadband customers.

 

I live about 10 miles from Cardiff and I am not effected by this outage.

 

Screenshot_20210902-084254.png

TessM
Observer

Re: Anyone else’s broadband down in Cardiff?

Mine is down too, since 6:05pm last night, no updates since. A bit worried about starting work now!

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RoyB
Legend

Re: Anyone else’s broadband down in Cardiff?

@SamanthaC 

 

Try:

 

https://downdetector.co.uk/status/now-tv/

Line 3. Overhead, without any fuss, the stars were going out…..
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Phil15
Advocate

Re: Anyone else’s broadband down in Cardiff?

Has been down in Swansea since yesterday afternoon. As expected, no customer service from NowTV. 

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gavs82008
Legend 5
Legend 5

Re: Anyone else’s broadband down in Cardiff?

@Phil15 

There have been other like minded customers trying to help out in @RoyB @schnapps 

 

Where @schnapps  has kindly posted a picture from the Twitter page of Sky as they run on the same network.

FYI that I do not work for NOW, just a NOW customer trying to help
RobF
Observer

Re: Anyone else’s broadband down in Cardiff?

Down in Penarth since 9pm last night - I’m seeing an incident number (INC1825587) on my account service checker now but expected resolution date/time

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gavs82008
Legend 5
Legend 5

Re: Anyone else’s broadband down in Cardiff?

@RobF 

Perhaps calling the broadband team to see if they have an update from OpenReach?

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expec...

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480
FYI that I do not work for NOW, just a NOW customer trying to help
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