Anyone else’s broadband down in Cardiff?

[Anonymous User]

Also where do we get real-time service updates?

[SamD]

Yes, we are having trouble too 

[Anonymous User]

Has been down in Swansea since yesterday afternoon. As expected, no customer service from NowTV. 

[gavs82008]

@Anonymous User 

There have been other like minded customers trying to help out in @RoyB @schnapps 

Where @schnapps  has kindly posted a picture from the Twitter page of Sky as they run on the same network.

[Anonymous User]

Down in Penarth since 9pm last night - I’m seeing an incident number (INC1825587) on my account service checker now but expected resolution date/time

[gavs82008]

@Anonymous User 

Perhaps calling the broadband team to see if they have an update from OpenReach?

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expec...

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480

[Anonymous User]

When I tried calling them last night I found the support line is shutting at 8pm, not 11pm. They're doing the "linked to Covid" thing.

Frustrating as this is  - as I thought support was available continuously - it didn't make any difference for me;

My internet broke at around 8:20pm last night and, after trying the usual checks/reboots, I called support after 10pm - so they had already gone home by the time it broke.

Also, as I understand from what I've read here, it's a BT Openreach fault so the helpline staff have no power to do anything about it and are probably just as in the dark as us waiting for updates from BT.

It sucks to lose the internet - it really should be more resilient.

[Anonymous User]

...and yes, I did manage to set up my mobile as a hotspot - but I have an unlimited data plan so no surprise costs there. However, it gives me 6 Mb/s instead of the usual 30 and I haven't worked out how to link to my desktop computer and, as I haven't played online in the last few days, steam won't verify me and I'm locked out.

[Anonymous User]

Yes mine been off in barry since last night my kids going nuts 

[gavs82008]

@Anonymous User 

Use your phone as a hotspot until the internet is resolved. 

Use the post directly up from yours to get in touch with NOW for an update. 

[Anonymous User]

Yes has been down all morning, having a lot of problems with Nowtv broadband lately, poor speed, signal dropping, range of signal very poor. 

[Anonymous User]

In bridgend and its down here too

[Aphrodite]

Barry here. Been down since yesterday. Impossible to contact anyone at Now tv to find out when it will be back 

[Anonymous User]

Cardiff, internet connection appears to be back for me now. Hope this doesn’t jinx it.

[Sanat]

Good to hear.. but for me it's still same .

[Sanat]

It's back for me now. 

[Anonymous User]

Yes! Back now in the Vale.

What is that - 17 hours+ down?

[Anonymous User]

Glad you're back up-and-running in Cardiff...but it's now down for us folks in Leicestershire! Broadband went down about an hour ago. Done all the usual re-boots etc. Now using our phones as hotspots.

[Anonymous User]

Yes, mine is down. States reported last night with no updates since. 

[schnapps]

This was tweeted about a minute ago by Sky which would also effect NOW Broadband customers.

I live about 10 miles from Cardiff and I am not effected by this outage.

 

[Anonymous User]

Mine is down too, since 6:05pm last night, no updates since. A bit worried about starting work now!