29-10-2018 12:19
Hi,
when i try to connect my amazon Alexa echo she thinks that the network is public and refuses to connect. This is immediately after I enter the now password.
any advice?
29-10-2018 16:19
Hi @Anonymous User
Found the same question and solution over on the Sky Community Forum, where the NowTV routers are a clone of their Sky counterparts.
Here's a link below, where hopefully it will help you out.
https://helpforum.sky.com/t5/Broadband/Sky-Fibre-amp-Amazon-Echo/m-p/2815901
03-07-2020 19:27
Cannot connect my Alexa Echo since changing over to NOW TV from BT - WHY???
03-07-2020 19:33
Hi @Anonymous User
My guess there is a conflict somewhere between the NowTV Router or Broadband Settings and your Echo device / devices.
I don't know if the OP resolved their Echo on this linked thread below (perhaps tag them to see if they will reply).
https://community.nowtv.com/t5/Setup-Performance/Amazon-Echo-won-t-connect-to-NOWTV-Hub2/m-p/533011
03-07-2020 19:45
@Anonymous User do you have Broadband Buddy switched on? If you do, check that it's not on the default age setting or switch it off while setting up the echo.
Have a look through these articles and see if anything helps
https://www.guidingtech.com/amazon-echo-not-connecting-to-wi-fi/
https://helpforum.sky.com/t5/Broadband/Alaxa-3rd-gen-will-not-connect-to-sky-Q-WiFi/td-p/3127483
https://helpforum.sky.com/t5/Broadband/Can-t-connect-Echo-Plus-to-new-Skyboost-Wifi/td-p/3079177
18-09-2020 16:24
Thank you! Definitely the buddy thing. Switched it off and hub paired with Alexa straight away!
03-10-2020 12:39
How long did you wait till you tried to connect after switching off the ‘buddy’? Mine still won’t connect, do I need to reset the WiFi box or/and the echo
03-10-2020 12:42 - edited 03-10-2020 12:43
Hi @Anonymous User
Bit of a long shot after switching off the Broadband Buddy on your Account, perhaps try a reboot of your Hub Router and Echo devices.
Unfortunately i can't help because i don't own any Echo or Smart devices.
Hopefully a Echo owner will come along and offer you some further assistance.
20-12-2019 24:14
Having this issue, did you get it resolved? Thanks in advance for any help.