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NJ
Advocate

Activation

Our activation day was yesterday, it says that the Internet can go live up to midnight. However, it still hasn't gone live. And now it is saying our activation date has moved to the 19th? How come this is the case? 

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Activation

@NJ 

Give the team a call to see what's going on. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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Saint1976
Elite 2

Re: Activation

@NJ this is a customer to customer forum so no one here will be able to answer why the activation has been delayed.

 

Call the broadband team on the number in the link below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1