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LMorr
Advocate

Activation day before disconnection day with old provider

Hi, I am moving from Virgin broadband to NOW. My activation date with NOW has been given for the start of March, but Virgin have given my disconnection date from them as the end of March. Will this be ok? TIA

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@LMorr 

Your go live date is given by OpenReach. NOW are fully reliant on them for doing anything. 

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Elite 3

@LMorr 

As Now use Openreach for their physical connection, and Virgin have their own network, there should be no problem.

As many Now installations seem to be being delayed at the moment, it's probably just as well you have an overlap.

Are you hoping to transfer your phone number?