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KLouise
Advocate

Activation day and Internet

Hi, it's activation day for me today. I've plugged everything in right (I think) but the Internet light isn't on yet. How long did it take for yours to come on? Is there something I havnt done?

I'm absolutely rubbish at this stuff so any help would be gratefully received 

1 Solution
gavs82008
Legend 5
Legend 5

@KLouise 

It can sometimes take until midnight. Have a nosy at this link. 

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

 

Just make sure you leave the router plugged in and switched on. 

FYI that I do not work for NOW, just a NOW customer trying to help

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8 Replies
gavs82008
Legend 5
Legend 5

@KLouise 

It can sometimes take until midnight. Have a nosy at this link. 

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

 

Just make sure you leave the router plugged in and switched on. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

What is your situation? Are you new to the premises, swapping from another FTTC ISP, swapping from Virgin?

KLouise
Advocate

I was with plusnet, I'm swapping over

Anonymous User
Not applicable

If you were/are with PlusNet I would leave their router on until its stops working. Openreach do not always seem to be able to keep to timescales lately.

KLouise
Advocate

It did stop working

Anonymous User
Not applicable

Did you cancel it, Now should really start working shortly after PlusNet stopped.

PDM
Mentor

I had about an hour down time when I moved from Plusnet to NOW. Service has been good so no complaints so far. Only difference I've noticed is the price is cheaper but theWiFi signal not as good as Plusnet.

chilli2
Expert 2

Mine switched from plusnet to now overnight with no noticeable downtime

 

Did you :

A: tell plusnet you want to cancel, or

B: sign up with Now and never told plus net you want to cancel - just receiving the sorry you are leaving email's/messages

 

How you leave your old ISP is important as it can have an effect on activation