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Stim123
Advocate

‎31-12-2022 15:53

Activation date

My activation date was yesterday and my line still hasn’t gone live. It says on my account that it hasn’t been activated yet. I called up and was told to wait for an email  on Monday but I feel this is really inconsiderate when I was given a date it will be activated. I now have no internet on New Year’s Eve. 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎31-12-2022 16:04

@Stim123 

Not much we can do on here as broadband support have never posted on my time of using the forum. 

Use your mobile phone as a hot spot until you’re up and running. Then use that to get a rebate of some sort with your mobile provider.

You will also be able to get compensation due to the delay in line activation.

https://help.nowtv.com/article/auto-compensation

 

FYI that I do not work for NOW, just a NOW customer trying to help
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