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Activation date passed, still no internet

My activation date was 28th March. The hub lights for power and WiFi are green but no Internet light. I have done all of the recommended tests and switches, still no joy. tried using chat but get no response.

Help please?

Legend 5
Legend 5


Give the broadband team a call, number in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I wouldn't get your hopes up about getting quick responses/service. My activation date was the 12th of January and I still don't have service. Just several months of push back texts with no information as to what the problem actually is. Horrendous service.