01-02-2022 9:34
My account shows no Bill's. I presume this is due to my broadband service not being recognised as being active on Now backend systems.
I have three green lights on my router indicating I am getting service, and I am able to connect to my router using my devices.
I am happy to receive the service for free but I would imagine you'll want money at some point and I can't afford a huge bill.
Any ideas?
Also is there anyway to speak with Now representatives because I go around in circles with that bot.
Thanks
01-02-2022 9:42
@Anonymous User
When is your activation date?
This FWQ might be of help.
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next
Give the team a call to find out the situation.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
01-02-2022 11:43
My activation date was 14th Dec 2021.
I will check out the links and see how I get on.
Thank you