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Anonymous User
Not applicable

Activation / Billing

My account shows no Bill's.  I presume this is due to my broadband service not being recognised as being active on Now backend systems.

I have three green lights on my router indicating I am getting service, and I am able to connect to my router using my devices. 

I am happy to receive the service for free but I would imagine you'll want money at some point and I can't afford a huge bill.

Any ideas?

Also is there anyway to speak with Now representatives because I go around in circles with that bot.

 

Thanks

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

When is your activation date?

This FWQ might be of help.

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

 

Give the team a call to find out the situation. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
 
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@gavs82008 

My activation date was 14th Dec 2021.

 

I will check out the links and see how I get on.

 

Thank you