Account cancelled before it began

[Anonymous User]

Hello,

I'm new to NowTV and forums in general.

I went through all the set up, got a date for activation, and then received an email saying that Open Reach has got the wrong address for me and that my account has been cancelled. 

Is this normal, and how long does it normally take to get rectified? My billing address is right, and the address for the broadband is correctly listed on my NowTV accounts page. I've even had the black box delivered. What happens next? Any ideas?

All best wishes

Jon

[schnapps]

Hi @Anonymous User 

Give the NowTV Broadband Team a call to find out what's happening with your order and what needs to be done next.

Use this link below, where there is a telephone number on the link page to call.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1