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HuuDuyAnhDo
Advocate

Access denied, you dont have permission to access "..." on this server

Hi Team,

For the last three days, I can't access several websites due to the error " Access denied, you don't have permission to access "..." on this server. This happened with all the devices using the wifi. Even my Playstation 5 can not access the PlayStation network.

When I tried to use other networks, everything was still normal. So I think it happened because of the issues with my broadband.

I did try some ways to solve problems such as clearing the browsing history, and rebooting the router,... but it still not working. 

Please let me know if you have any solution for this

Thank you.

 

4 Replies
schnapps
Legend 5
Legend 5

Hi @HuuDuyAnhDo 

Sounds like your Broadband Buddy is blocking certain access to different websites or networks.

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Age-content-restriction-on-devices-even... 

schnapps
Legend 5
Legend 5

Hi @HuuDuyAnhDo 

Even if Broadband Buddy has been changed previously from it's default setting, maybe try a different age rating or try the allow / block custom option.

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

HuuDuyAnhDo
Advocate

Hi @schnapps , it's still not working even when I turned off the Broadband Buddy or change the setting

schnapps
Legend 5
Legend 5

Hi @HuuDuyAnhDo 

Bit of a long shot but have you gone into the NOW Hub Router web page settings and try disabling IPV6.

Do you get the same error or denied access over Ethernet.