APP SHOWING AN EXCEPTION

[Del1]

Hello Nowtv,

I am getting this message when I open the app to stream, what is this message that is preventing me from viewing any films

Thank You

NOW TV Player.exe caused an Unknown [0xC0000409] Exception at location 7627EDDB in module ucrtbase.dll.

Registers:
eax=00000001 ebx=1916eff4 ecx=00000007 edx=000001e9 esi=00000003 edi=00000000
eip=7627eddb esp=1916eee0 ebp=1916eef0 iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

AddrPC Params
7627EDDB 465B27AA 00000000 00000000 ucrtbase.dll!abort
7627E17B 1916EFC4 76985402 1916EFF4 ucrtbase.dll!terminate
0223F350 1916EFF4 6AB9B4DB 00000000 NOW TV Player.exe!IsSandboxedProcess
76985402 1916EFF4 772D7102 1916FAC0 KERNELBASE.dll!UnhandledExceptionFilter
77304A74 FFFFFFFF 772E8D29 00000000 ntdll.dll!RtlCaptureStackContext
772C7B8E 66D24C78 0A4C02F8 00000000 ntdll.dll!RtlGetAppContainerNamedObjectPath

[gavs82008]

@Del1 

Stream what?

Live TV or on demand?

What device?

You don’t speak to staff on this forum in the manner you’re thinking of I’m afraid. It’s mainly customers like you and me on here.

[Del1]

Hello

• Streaming "On Demand, Movies"
• Using Widows lapto

Thank You for your advice and assistance,

[MrWhite]

@Del1  not much help but you are going to be better off on a windows forum. Most start with running SFC have a look here https://support.microsoft.com/en-gb/topic/use-the-system-file-checker-tool-to-repair-missing-or-corr...

[Del1]

Hello Mr White,

Thank You for your advice and assistance, will check out the link.

[schnapps]

Hi @Del1 

Have you tried typing the error code 0xC0000409 into the Community search box ?

There is a couple of thread results with this particular error code with various suggestion to try.

Sorry can't really help where I am not a PC user when watching NOW.