20-10-2020 18:58
Since mid-September, my Hub Two keeps losing sync with the exchange, multiple times today with no rhyme, reason, pattern or logic. It's becoming incredibly infuriating and making it hard to work from home.
Looking at the router logs, at the point that I lose connection I get these 2 errors; "ADSL link down" and "PPP connection down".
I've had 2 engineers out who've found no issues with my line and the customer service at Now TV aren't helping much beyond that.
Anyone had something similar? Or seen these errors before? Any idea how I should proceed?
26-10-2020 22:12
I've observed my ADSL appearing to randomly go down and come up again... but by monitoring the logs of the router I note that this is absolutely regular, every 5 days at the same time of day
Sep 26 20:38:17 syslog: [109487.994000] Line 0: ADSL link down
Oct 1 20:41:13 syslog: [541739.883000] Line 0: ADSL link down
Oct 6 20:39:26 syslog: [973705.282000] Line 0: ADSL link down
Oct 11 20:36:56 syslog: [108298.550000] Line 0: ADSL link down
Oct 16 20:37:52 syslog: [540426.348000] Line 0: ADSL link down
Oct 21 20:39:44 syslog: [972613.178000] Line 0: ADSL link down
Oct 26 20:39:04 syslog: [1408248.232000] Line 0: ADSL link down
What's going on here?
29-10-2020 22:23
Piggybacking on this thread because my connection went haywire the other day.
I use a huawei modem and 3rd party router for my now broadband.
The other day my modem went crazy with errors and now my line speed has halved.
I usually get 54~Mb on my line speed and 10Mb on my upload.
Not sure what caused my modem to get so many errors because I never turn it off and it usually runs 24/7 for months on end.
Anyone else experience a similar issue? I'm in Hertfordshire for what it's worth...
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 9024 Kbps, Downstream rate = 22748 Kbps
Bearer: 0, Upstream rate = 8716 Kbps, Downstream rate = 23957 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.5 7.7
Attn(dB): 19.0 0.0
Pwr(dBm): 12.7 7.4
VDSL2 framing
Bearer 0
MSGc: -6 58
B: 227 236
M: 1 1
T: 0 30
R: 12 16
S: 0.3027 0.8665
L: 6343 2345
D: 4 1
I: 240 127
N: 240 254
Q: 4 0
V: 0 0
RxQueue: 56 0
TxQueue: 14 0
G.INP Framing: 18 0
G.INP lookback: 14 0
RRC bits: 0 24
Bearer 1
MSGc: 90 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 10.6667 0.0000
L: 24 0
D: 1 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 820386
OHFErr: 1120 157
RS: 361184076 2104510
RSCorr: 69836 6265
RSUnCorr: 0 0
Bearer 1
OHF: 1708326 0
OHFErr: 0 0
RS: 10249588 0
RSCorr: 99 0
RSUnCorr: 0 0
Retransmit Counters
rtx_tx: 1699718 25833
rtx_c: 258711 19239
rtx_uc: 3008172 74029
G.INP Counters
LEFTRS: 1434 253
minEFTR: 23956 10868
errFreeBits: 2986825698 32009591
Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 1263221803 0
Data Cells: 98584943 0
Drop Cells: 0
Bit Errors: 0 0
Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0
ES: 1129 451
SES: 783 157
UAS: 1342 726
AS: 27441
Bearer 0
INP: 49.00 0.00
INPRein: 1.00 0.00
delay: 0 0
PER: 0.00 13.04
OR: 0.01 39.23
AgR: 24009.61 8754.93
Bearer 1
INP: 2.50 0.00
INPRein: 2.50 0.00
delay: 0 0
PER: 16.06 0.01
OR: 47.81 0.01
AgR: 47.81 0.01
Bitswap: 3025/3025 329/329
Total time = 1 days 15 min 2 sec
FEC: 9858327 362471
CRC: 44375 1856
ES: 1129 451
SES: 783 157
UAS: 1342 726
LOS: 31 0
LOF: 287 0
LOM: 217 0
Latest 15 minutes time = 2 sec
FEC: 0 35
CRC: 0 1
ES: 0 1
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 16 178
CRC: 0 5
ES: 0 4
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 15 min 2 sec
FEC: 16 213
CRC: 0 6
ES: 0 5
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 1028145 129220
CRC: 16845 866
ES: 429 212
SES: 289 74
UAS: 440 238
LOS: 11 0
LOF: 99 0
LOM: 97 0
Since Link time = 7 hours 37 min 19 sec
FEC: 69836 6265
CRC: 1120 157
ES: 38 53
SES: 19 9
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
#
31-10-2020 19:01
@Anonymous User wrote:Piggybacking on this thread because my connection went haywire the other day.
I use a huawei modem and 3rd party router for my now broadband.
The other day my modem went crazy with errors and now my line speed has halved.
I usually get 54~Mb on my line speed and 10Mb on my upload.
Not sure what caused my modem to get so many errors because I never turn it off and it usually runs 24/7 for months on end.
Anyone else experience a similar issue? I'm in Hertfordshire for what it's worth...
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 9024 Kbps, Downstream rate = 22748 Kbps
Bearer: 0, Upstream rate = 8716 Kbps, Downstream rate = 23957 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.5 7.7
Attn(dB): 19.0 0.0
Pwr(dBm): 12.7 7.4
VDSL2 framing
Bearer 0
MSGc: -6 58
B: 227 236
M: 1 1
T: 0 30
R: 12 16
S: 0.3027 0.8665
L: 6343 2345
D: 4 1
I: 240 127
N: 240 254
Q: 4 0
V: 0 0
RxQueue: 56 0
TxQueue: 14 0
G.INP Framing: 18 0
G.INP lookback: 14 0
RRC bits: 0 24
Bearer 1
MSGc: 90 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 10.6667 0.0000
L: 24 0
D: 1 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 820386
OHFErr: 1120 157
RS: 361184076 2104510
RSCorr: 69836 6265
RSUnCorr: 0 0
Bearer 1
OHF: 1708326 0
OHFErr: 0 0
RS: 10249588 0
RSCorr: 99 0
RSUnCorr: 0 0
Retransmit Counters
rtx_tx: 1699718 25833
rtx_c: 258711 19239
rtx_uc: 3008172 74029
G.INP Counters
LEFTRS: 1434 253
minEFTR: 23956 10868
errFreeBits: 2986825698 32009591
Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 1263221803 0
Data Cells: 98584943 0
Drop Cells: 0
Bit Errors: 0 0
Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0
ES: 1129 451
SES: 783 157
UAS: 1342 726
AS: 27441
Bearer 0
INP: 49.00 0.00
INPRein: 1.00 0.00
delay: 0 0
PER: 0.00 13.04
OR: 0.01 39.23
AgR: 24009.61 8754.93
Bearer 1
INP: 2.50 0.00
INPRein: 2.50 0.00
delay: 0 0
PER: 16.06 0.01
OR: 47.81 0.01
AgR: 47.81 0.01
Bitswap: 3025/3025 329/329
Total time = 1 days 15 min 2 sec
FEC: 9858327 362471
CRC: 44375 1856
ES: 1129 451
SES: 783 157
UAS: 1342 726
LOS: 31 0
LOF: 287 0
LOM: 217 0
Latest 15 minutes time = 2 sec
FEC: 0 35
CRC: 0 1
ES: 0 1
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 16 178
CRC: 0 5
ES: 0 4
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 15 min 2 sec
FEC: 16 213
CRC: 0 6
ES: 0 5
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 1028145 129220
CRC: 16845 866
ES: 429 212
SES: 289 74
UAS: 440 238
LOS: 11 0
LOF: 99 0
LOM: 97 0
Since Link time = 7 hours 37 min 19 sec
FEC: 69836 6265
CRC: 1120 157
ES: 38 53
SES: 19 9
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
#
Update: After two days my line resynced and things are back to normal:
xdslcmd info --stats
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 10169 Kbps, Downstream rate = 52652 Kbps
Bearer: 0, Upstream rate = 10147 Kbps, Downstream rate = 53107 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 3.3 6.3
Attn(dB): 18.7 0.0
Pwr(dBm): 14.0 7.4
VDSL2 framing
Bearer 0
MSGc: -6 26
B: 227 237
M: 1 1
T: 0 36
R: 12 16
S: 0.1365 0.7449
L: 14061 2728
D: 4 1
I: 240 127
N: 240 254
Q: 4 0
V: 0 0
RxQueue: 128 0
TxQueue: 32 0
G.INP Framing: 18 0
G.INP lookback: 31 0
RRC bits: 0 24
Bearer 1
MSGc: 122 -6
B: 0 0
M: 2 0
T: 2 0
R: 16 0
S: 8.0000 0.0000
L: 32 0
D: 1 0
I: 32 0
N: 32 0
Q: 0 0
V: 0 0
RxQueue: 0 0
TxQueue: 0 0
G.INP Framing: 0 0
G.INP lookback: 0 0
RRC bits: 0 0
Counters
Bearer 0
OHF: 0 1898727
OHFErr: 3 21
RS: 2819086424 3418365
RSCorr: 31693 262
RSUnCorr: 0 0
Bearer 1
OHF: 6014754 0
OHFErr: 2 0
RS: 48117540 0
RSCorr: 251 0
RSUnCorr: 2 0
Retransmit Counters
rtx_tx: 1710223 25833
rtx_c: 265970 19239
rtx_uc: 3073957 74029
G.INP Counters
LEFTRS: 1459 253
minEFTR: 53111 10868
errFreeBits: 3335641769 32009591
Bearer 0
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 1276844887 0
Data Cells: 136026978 0
Drop Cells: 0
Bit Errors: 0 0
Bearer 1
HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 0 0
Data Cells: 0 0
Drop Cells: 0
Bit Errors: 0 0
ES: 1156 491
SES: 804 159
UAS: 1390 753
AS: 96614
Bearer 0
INP: 51.00 0.00
INPRein: 1.00 0.00
delay: 0 0
PER: 0.00 6.72
OR: 0.01 38.03
AgR: 53223.89 10184.84
Bearer 1
INP: 2.00 0.00
INPRein: 2.00 0.00
delay: 0 0
PER: 16.06 0.01
OR: 63.75 0.01
AgR: 63.75 0.01
Bitswap: 20827/20827 75/75
Total time = 1 days 20 hours 54 min 50 sec
FEC: 9900766 368103
CRC: 45555 1969
ES: 1156 491
SES: 804 159
UAS: 1390 753
LOS: 32 0
LOF: 296 0
LOM: 224 0
Latest 15 minutes time = 9 min 50 sec
FEC: 120 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 15 minutes time = 15 min 0 sec
FEC: 125 0
CRC: 0 0
ES: 0 0
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Latest 1 day time = 20 hours 54 min 50 sec
FEC: 15935 57
CRC: 0 4
ES: 0 4
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
Previous 1 day time = 24 hours 0 sec
FEC: 26520 5788
CRC: 1180 115
ES: 27 41
SES: 21 2
UAS: 48 27
LOS: 1 0
LOF: 9 0
LOM: 7 0
Since Link time = 1 days 2 hours 50 min 13 sec
FEC: 31693 262
CRC: 3 21
ES: 1 6
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0
#