5G Access point not visible on devices (it's enabled)

[HAPPYMELON]

Hi,

Split my 2G and 5G networks when I first got the hub2. All worked fine and dandy. Ended up pulling the hub's mains plug out by mistake and now the 5G network I set up is no longer visible. Settings on the router are the same as before. Even started afresh by synchronising 2g/5g again etc. Tried reboot. Only thing I haven't done is reset to factory settings. Unsure if this will mean I need to login to WiFi on every single device again once I've set up the settings again. Hoping there might be some advice that could avoid this. 

Thanks

[schnapps]

Hi @HAPPYMELON 

Have you ensured the allow broadcast 5ghz SSID name box is ticked and then click the green Apply button under the Hub 2 webpage settings ?

If you haven't changed the SSID name and Wi-Fi password, you shouldn't lose them when factory resetting the NOW Router back to it's default settings so your devices should reconnect automatically.

You will need to go into both Wi-Fi bands again on the Router and split the band's making sure you click the green Apply button for both bands.

[Jayach]

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@HAPPYMELON wrote:

Only thing I haven't done is reset to factory settings. Unsure if this will mean I need to login to WiFi on every single device again once I've set up the settings again.

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I think you definitely need to try the factory reset. As long as the Wi-Fi settings are the same as they were before (either default, or your own) everything will reconnect fine.