10-02-2018 16:35 - edited 10-02-2018 16:36
Royal Mail reported delivery, but no card and no boxes.
On chat promised replacement kit in 3-5 days (tried to family home as my wife would be in) no show.
Contacted broadband team again via chat and now waiting for third attempt to deliver something to get me online.
Have now run out of 4g data allowance at my work-away flat 😞
initial issue may have been light fingered neighbours or opportunistic theft (if it got there) but not impressed with customer services to fix the issue.
I even tried my old BT router but it would not work (I read that sky/NTV use a different adsl auth)
13-02-2018 11:45 - edited 13-02-2018 11:46
Still no sign of any kit so desperate for some broadband I resorted to buying a Sky Q router off ebay for £12 (after advice on this forum that they are better than the standard ones) and it works just fine.
No NowTV (no box) but at least broadband at around 13Mbps (was estimated at 17).