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Annie36
Advocate

‎23-09-2023 17:18

2 Routers - how do I return

Hi all, the router sent out to me was lost by courier and NOW sent another one. I received both of them. How should I return / dispose of the second one? Thank you

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1 ACCEPTED SOLUTION
Tompo
Scholar 2

‎23-09-2023 17:39

@Annie36 

I suspect NOW won't be that interested in getting it back as it'll be more trouble for them than it's worth. When the same happened to me some years ago with BT they just said keep it.

You could try listing it on eBay for a few quid, obviously they don't have much value. Alternatively most local councils will collect small electrical items with household recycling.

View solution in original post

2 REPLIES 2
redchiz1
Champion

‎23-09-2023 17:37

Get in touch with the broadband support team directly and they can advise, they won't respond here. Call 0330 332 3050.

Tompo
Scholar 2

‎23-09-2023 17:39

@Annie36 

I suspect NOW won't be that interested in getting it back as it'll be more trouble for them than it's worth. When the same happened to me some years ago with BT they just said keep it.

You could try listing it on eBay for a few quid, obviously they don't have much value. Alternatively most local councils will collect small electrical items with household recycling.