2.4ghz and 5ghz

[Anonymous User]

What is the point in having 2.4ghz and 5ghz, is it not possible to turn one off? What would be the benefit of doing that?

Essentially I am trying to get GeForceNow working and trying all options to reduce high packet loss.

[gavs82008]

@Anonymous User 

I know you can turn it 2.4ghz on BT routers as I have that signal disabled. 

Check the settings under the router 

https://help.nowtv.com/article/improve-broadband-speed

Got a NOW Broadband Hub Two? Splitting the bands on your Hub to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

1. Connect your Hub to your laptop or computer using an Ethernet cable.
2. Open your web browser and enter "192.168.0.1” in the address bar.
3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
4. Select Wireless and then 2.4 GHz Wireless Settings. 
5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
7. Check the network name has been updated, and then select 5GHz Wireless Settings.
8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
9. That’s it. Select Logout at the top of the screen to exit.

[Anonymous User]

Thank you for these settings, I did change them but then changed them back, unfortunately for GeForceNow it made no difference and still complained too much packet loss. Strangly half way through I had to reboot the router it could connect back to the 192.168.0.1 page.

[RoyB]

@Anonymous User 

For the rationale behind splitting the bands, and what this does and doesn’t achieve, read:-

https://community.nowtv.com/t5/Setup-Performance/Coverage/m-p/572737/highlight/true#M10227

This won’t, though, as you have found, do much for your packet loss, where I would suspect a faulty router sending out malformed packets, something that the Broadband team should be able to diagnose.