24-09-2018 17:16
Hi,
When I dial 1471 on my phone line it says that service isnt activated / available but it is listed on my plan as a free service.
I swicthed from Sky and the 1471 on that used to work fine.
I called once and they just said I need to dial 1471 but that doesnt solve anything. Everytime I try live chat they can't help.
Can anyone advise on how I can fix this? Thanks
Solved! Go to Solution.
24-09-2018 17:28
Hi @Anonymous User
The 1471 feature should be included in your nowtv broadband package for free (1471 works for me on Nowtv).
Double check that your Sky Shield is not having any effect on your old Sky Broadband account by switching it off.
If no joy, give the nowtv broadband team a call, you will find the number under Broadband & Calls on here and click on update my plan or most other topic subjects on the page to reveal a telephone number.
24-09-2018 17:28
Hi @Anonymous User
The 1471 feature should be included in your nowtv broadband package for free (1471 works for me on Nowtv).
Double check that your Sky Shield is not having any effect on your old Sky Broadband account by switching it off.
If no joy, give the nowtv broadband team a call, you will find the number under Broadband & Calls on here and click on update my plan or most other topic subjects on the page to reveal a telephone number.
30-09-2018 12:20
Hi Schnapps,
Thanks for replying - much appreciated.
I'll try switching off the Sky Shield if I still have acess to that account. If it doesnt work I'll call them as you mentioned. Thanks!
07-04-2022 12:03
I’m having the same issue with 1471. And the incoming phone numbers aren’t being displayed either as they were with SKY, who I’ve just switched from. According to my package, both of these facilities should be activated.
07-04-2022 13:01
Give the broadband team a call. Number on link below.
https://www.nowtv.com/gb/account/my-package/phone-extras/change