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greigallen
Mentor

tvOS 13 beta

I have just installed the latest developer beta for tvOS 13 and the NowTV app no longer loads and content at all. All that you can see is the menu bar at the top of the screen. 

1 Solution
Jonesthemod
Mentor

Latest beta update this morning seems to have resolved the app now guys 👍

View solution in original post

17 Replies
RoyB
Legend

What, again?

To keep viewing the Community in the previous chronological sequence, under ‘My Settings/Preferences/Preference Options, choose ‘Display’ and select Linear, then choose ‘Linear Layout’ and select Oldest First, and finally press Save. Many thanks to redchiz1 for this
Also please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
greigallen
Mentor

@RoyB I'm just posting it here so the NowTV app devs are aware of the issue. If there is a better way to report this, please let me know.

RoyB
Legend

@greigallen 

 

No, it’s fine. But you didn’t need to post twice - a single post with two tags would have done it.

 

But isn’t it Apple you should be reporting it to, at least in the first instance?

 

Since presumably, they broke it, and it would be incumbent on them to contact NowTV with details of the issue, if they determined that it was NowTV at fault, not them.

To keep viewing the Community in the previous chronological sequence, under ‘My Settings/Preferences/Preference Options, choose ‘Display’ and select Linear, then choose ‘Linear Layout’ and select Oldest First, and finally press Save. Many thanks to redchiz1 for this
Also please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
greigallen
Mentor

@RoyB 

 

I wouldn’t think so. The NowTV app is a third party app developed by the NowTV dev team. It’s NowTV’s responsibility to stay up to date with changes Apple make to tvOS, not Apples. 

It’s true that NowTV need to be made of any framework changes to tvOS but Apple make this readily available on their development resource site. 

All I’m trying to do is report this to NowTV so that they do not have any issues when Apple release tvOS 13 to the public In the coming months. 

 

RoyB
Legend

@greigallen 

 

The problem with looking at it this way is that there have been five previous betas, and there may be more betas to come.

 

So what’s to say this isn’t Apple’s problem, and NowTV shouldn’t be expending any resources on humouring a buggy beta?

 

I guess when and if it isn’t compatible with a Release Candidate, though, that NowTV might want to sit up and take notice about their app.

To keep viewing the Community in the previous chronological sequence, under ‘My Settings/Preferences/Preference Options, choose ‘Display’ and select Linear, then choose ‘Linear Layout’ and select Oldest First, and finally press Save. Many thanks to redchiz1 for this
Also please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.
DC22
Mentor

Because heaven forbid they’d want to be proactive and attempt to have a stable app.

 

They’ve shown over the last 4 years a complete lack of interest in this app. So I hold out little hope of it’s deficiencies being addressed any time soon... least of all it’s inability to now function on TVOS13.

 

I have submitted as a bug via Apple’s iOS feedback app. I believe *this* forum is the only place such info can be submitted direct to NowTV. @greigallen @Thanks for starting the thread.

Jonesthemod
Mentor

I reported to Apple too, hopefully there’ll be an update to Now TV soon as well, sadly severely neglected over the years

@Jonesthemod  A new app for the Apple tv platform is currently (still) in beta testing, but no idea when it will be released 😟

Debz65
Mentor

It works on the 4th gen Apple TV running tvOS 13 but not on the 5th gen 4K version, let’s hope this makes them get a move on and release the new app. Not holding my breath though 

DC22
Mentor

Thanks @Debz65 

 

It’s two 4th gen models I have - running latest Public beta build. Are you running developer build by any chance?

 

I completely wiped one of my Apple TVs and setup from scratch on the public beta again - same issue remains for me.

Debz65
Mentor

The latest public beta build, just updated today, I have 2 4th gen ones, works ok on both of them, but not on my 4K one

Debz65
Mentor

It’s just stopped working on one of my other ones now 😢 nightmare, I’m gonna have to try and downgrade 

Debz65
Mentor

@DC22 spoke to now tv over live chat, they said they will escalate it to tech support team and they will reply by email, one of my boxes is still working but bet that one dies soon, they need to give us access to the beta

DC22
Mentor

Thanks for update @Debz65. Totally agree... would be more than happy to help with the NowTV beta program also.

 

I can deal with buggy software and OS’s (I know tvOS13 is beta after all) - it’s what I do for a living after all, but we all here know the state of the current NowTV app on Apple TV.. it worries me that it has been ignored this long, so wanted to be sure the new issues on tvOS 13 are highlighted.

Owensy85
Advocate

AFAIK, developer can’t update their apps to officially support iOS/tvOS 13 until it’s released.

DC22
Mentor

They can add in whatever support they want.

 

Some apps have already rolled out some ios13 support (Scanner Pro for example - see the version history for v7.5.7 - https://apps.apple.com/gb/app/scanner-pro-pdf-scanner-fax/id333710667)

 

So yes, apps can add in support for any OS they like. Would be good for NowTV to add in full support for TvOS12 tbh... never mind 13!

 

 

Jonesthemod
Mentor

Latest beta update this morning seems to have resolved the app now guys 👍