03-09-2016 18:16
05-08-2017 17:53 - edited 05-08-2017 17:55
@Anonymous User
My gut feeling is that your J series Samsung Smart TV does not support the NowTV app from your TV app store (otherwise i am sure it would have been identified on the Help guide article and you would also have seen the NowTV app in your smart TV App Store.
If you get no success with NowTV live chat you could contact Samsung UK support ?
03-01-2018 20:28
Hi All
I have just purchased a brand new Samsung TV model UE32J4500AK. I live in the UK and diligently checked the link below to ensure the model I was buying would have the NOW TV application which I can use with my existing subscription. (Even rejecting models which did not have the correct letters)
https://help.nowtv.com/article/get-now-tv-on-my-device
However, I cannot find NOW TV on the Smart Hub App Store.
Can you please advise me how to download the NOW TV application that you have said will be compatible with the model TV I have purchased?
04-01-2018 11:25 - edited 04-01-2018 11:27
After a prolonged chat with technical support and having the conversation escalated to level 2 support it was decided that the information provided in the link below is misleading and wrong.
https://help.nowtv.com/article/get-now-tv-on-my-device
If you have a Samsung TV with a model year of J (whatever that is) such as UE32J4500AK then you will not be able to use the NowTV app. The only solution, if you wish to persist your NowTV subscription, is to purchase a NowTV box.
http://www.nowtv.com/best-tv-boxes
Articles in this forum indicate that model years with an L, JS or JU are compatible (no mention of K, M or Q).
If you are purchasing a new TV then I suggest you get assurance from Samsung or a retailer demo.
Level 2 support at NowTV informed me that they would make sure the error in the published information is reported and hopefully subsequently corrected.
Plenty of "pre-written" chat messages consoling me that it is "... frustrating when things do work as expected ..." by I still needed to pay the £14.99 for a new Box. (One off payment, includes P&P)