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Anonymous User
Not applicable

samsung app not loading shows

trying to watch shows on now through my tv i just gt the spinning circles then it freezes status says no problems

 

any help?

2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

Hi and welcome to the forum @Anonymous User,

 

Sorry to hear you're having problems. In order to help you, can you please provide the following information: -

  • What's the 'model' number of your 'smart' television?
  • What's the 'software version' number? of your 'smart' television?
  • How is your 'smart' television connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
  • Who is your ISP (Internet Service Provider)?
  • Are you running any form of VPN (Virtual Private Network)?
  • Have you tried re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power)?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us and/or the NOW TV developers to work out a solution for you!

 

 

Cheers

Anonymous User
Not applicable

thnaks for reply it seemed to be my tv rather than the now app

 

 

thanks for the help